Monday – Friday 08:00-17:00

Saturday 08:00-12:00, Sunday-Closed

01388 664097

12 Peel Street

Bishop Auckland

Privacy Policy

Last updated: 22/2/2024

We are committed to protecting the privacy and security of our customers’ and users’ information. This Privacy Policy outlines the types of personal information we collect, how we use it, the measures we take to ensure your information is kept secure, and your rights regarding your personal data.

1. Information We Collect

At Cre8ive Schoolwear, we may collect information that identifies you (“Personal Information”) including but not limited to:

  • Your name
  • Contact information (such as email address, phone number, and shipping address)
  • Payment details (we do not store credit card information; it is collected by our payment processors)
  • Order history and preferences
  • Feedback and communication with us

We collect information directly from you when you:

  • Place an order on our website
  • Sign up for our newsletter or special offers
  • Contact our customer service team
  • Participate in a survey or promotion

We also collect certain information automatically when you visit our website, including:

  • IP address
  • Device information
  • Browsing history and behaviour on our website
  • Cookies and similar technologies

2. How We Use Your Information

Cre8ive Schoolwear uses your Personal Information to:

  • Process and fulfil your orders
  • Communicate with you about your orders, inquiries, and our products
  • Improve our products and services
  • Conduct marketing and promotional efforts
  • Analyse website usage and customer behaviour
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your Personal Information to third parties. We may share your information with:

  • Our parent company, Cre8ive Graphics Ltd, and its subsidiaries
  • Third-party service providers who perform services on our behalf, such as payment processing, shipping, and data analysis
  • In the event of a merger, acquisition, or sale of all or a portion of our assets

We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law.

4. Your Rights

You have certain rights regarding your Personal Information, including the right to:

  • Access the Personal Information we hold about you
  • Request correction of your Personal Information if it is inaccurate
  • Request deletion of your Personal Information
  • Object to processing of your Personal Information
  • Request restriction of processing your Personal Information
  • Request transfer of your Personal Information
  • Withdraw consent at any time where we are relying on consent to process your Personal Information

5. Security

We take reasonable measures to protect your Personal Information from unauthorized access, use, alteration, or destruction.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last Updated” date at the top.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Cre8ive Schoolwear
12 Peel Street, Bishop Aukcland, Co Durham,DL14 7LF
Phone: 01388 664097

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